Draft policy — last reviewed: 10 October 2026. This policy is a practical starting point for MERAHKIE SILK ROAD MCHJ and must be checked against the company's actual systems, suppliers, retention periods and legal obligations before publication as a final legal statement.
1. Who is responsible
Registered entity: MERAHKIE SILK ROAD MCHJ. Address: Jomboy District, Samarkand Region, Uzbekistan. Contact: info@merahkiesilkroad.com.
2. Information we may collect
Depending on how you use the website, we may receive your name, business name, email address, telephone number, country, enquiry details, requested product or service, and information you choose to include in a message. Basic technical logs such as IP address, browser, timestamps and security events may be processed by the website host or security tools.
3. Why we use information
- Respond to business, technology, hospitality and trade enquiries.
- Assess project requirements and route requests to the appropriate team.
- Maintain website security, prevent abuse and troubleshoot technical issues.
- Keep records of enquiries and communications where reasonably necessary.
- Meet applicable legal obligations and protect legitimate business interests.
4. Kenzo AI and voice conversations
If you use Kenzo text chat or voice chat, the text, audio-derived transcription and related session data you provide may be processed by OpenAI to generate a response. Voice chat requires microphone access and produces AI-generated speech. Do not submit passwords, payment-card data, government identification numbers, trade secrets or other sensitive/confidential information. AI responses are informational and are not a binding commercial offer or professional legal advice. Configure and verify actual provider settings and retention terms before launch.
5. Legal basis and consent
The appropriate legal basis depends on the enquiry and applicable law. It may include responding to a request before entering a contract, performance of a contract, legitimate interests, consent where required, or compliance with a legal obligation. The company must document the actual basis for each processing activity and obtain consent where required, including for optional microphone access.
6. Sharing and service providers
Information may be accessible to authorised company personnel and service providers used for hosting, security, email delivery and AI processing, to the extent needed for their functions. The company should maintain an accurate current list of providers and contractual safeguards. Information may also be disclosed when required by law or necessary to establish, exercise or defend legal claims.
7. International transfers and localisation
Some service providers may process information outside Uzbekistan. Before enabling a provider, the company must assess applicable Uzbek personal-data localisation and cross-border transfer requirements, any GDPR obligations that apply, and the safeguards needed for the specific data and transfer. This draft does not certify that any transfer or storage arrangement is compliant.
8. Retention
Enquiry records, email verification data, AI conversation data, server logs and backups should be kept only for documented periods appropriate to the purpose, security needs and legal requirements, then deleted or anonymised. The company must fill in its actual retention schedule and verify the settings of WordPress, hosting, email and AI providers.
9. Security
Reasonable technical and organisational safeguards should be used, including access controls, software updates, secure transmission, restricted API credentials and backups. No website or transmission method can be guaranteed completely secure.
10. Your rights and requests
Subject to applicable law, you may be able to request access, correction, deletion, restriction or other rights concerning your personal data, or withdraw consent where processing is based on consent. Contact info@merahkiesilkroad.com. We may need to verify the request and may retain information where law permits or requires.
11. Cookies and third-party content
The website or its hosting, analytics, security and embedded third-party services may use cookies or similar technologies. Before launch, identify the services actually enabled, configure consent controls where required, and link to the relevant provider notices. Embedded maps and external links may be governed by third-party terms.
12. Children and policy changes
This business website is not intended to solicit personal data from children. We may update this policy when our services, systems or legal requirements change. The effective date should be updated whenever a material revision is made.
13. Contact
Privacy enquiries: info@merahkiesilkroad.com, MERAHKIE SILK ROAD MCHJ, Jomboy District, Samarkand Region, Uzbekistan.