Cancellation and refund requests
Refund and cancellation eligibility depends on the product, work already performed, third-party charges, applicable law and the signed agreement. Contact info@merahkiesilkroad.com with your order or proposal reference and a description of the request.
Do not assume a refund is approved until the company confirms it in writing. Any mandatory rights under applicable law remain unaffected. This template should be reviewed against actual business practices before publication.